Utilize este identificador para referenciar este registo: http://repositorio.ismt.pt/jspui/handle/123456789/1041
Título: Satisfaction of Users of the Family Health Strategy in a Capital City of Northeast Brazil
Autores: Moura, Luana Kelle Batista
Sousa, Laelson Rochelle Milanês
Moura, Maria Eliete Batista
Mesquita, Rafael Fernandes de
Matos, Fátima Regina Ney
Lago, Eliana Campelo
Monte, Thiago Lima
Matos, Francisca Tereza Coelho
Ferraz, Maria Ângela Arêa Leão
Santos, Tanit Clementino
Falcão, Carlos Alberto Monteiro
Tapety, Fabrício Ibiapina
Mobin, Mitra
Palavras-chave: Saúde familiar - Family health
Satisfação do paciente - Patient satisfaction
Segurança - Security
Data: 2017
Editora: International Archives of Medicine Section ; International Medical Society
Resumo: Objective: To analyze the satisfaction of users of the Family Health Strategy in relation to the Reliability and Safety aspects. Method: This is a quantitative research carried out with 353 participants enrolled in an Integrated Health Center of the eastern region of a capital in the Northeast Brazil, through the SERVQUAL instrument. The data collection took place from January to May 2015, the research was approved by the Ethics and Research Committee of the UNINOVAFAPI University Center. Results: The results indicated that in the Reliability dimension, participants agreed that the healthcare professionals record the attendance, perform on the promised date and have an interest in solving the problems. In the Security dimension, the majority of the participants were indifferent as to the behavior of the professionals generating confidence. They demonstrated security in requesting the services because they were politely attended by the professionals. Moreover, in the two dimensions analyzed, it was noticed that there is a tendency to increase satisfaction as the participants' income decreases with significant statistical relations, with satisfaction on Reliability and Security inversely proportional to income. Conclusion: It is considered that users of the Family Health Strategy have demonstrated satisfaction with the services received, However, there is a need for more studies with different methodological approaches to better elucidate the inter-subjective issues that shape the process of interaction between users, healthcare professionals and services.
URI: http://repositorio.ismt.pt/jspui/handle/123456789/1041
ISSN: 1755-7682
Aparece nas colecções:Publicações Científicas em Sociologia

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